Camping L'Isle Verte

Risposta della struttura

Merci beaucoup pour votre gentil retour. Nous sommes ravis que vous ayez apprécié le calme du camping, la propreté des lieux, la proximité du centre de Montsoreau ainsi que la piscine. Au plaisir de vous accueillir de nouveau à l'Isle Verte pour un prochain séjour au bord de la Loire.

Risposta della struttura

Thank you very much for your kind review. We're delighted that you enjoyed the campsite, the village, the spacious pitches and the swimming pool. Regarding the view of the Loire, we completely understand your comment. Unfortunately, the riverbanks belong to the French authorities and are part of a protected natural area. We are not allowed to cut back the vegetation ourselves and could face significant fines if we did so. We nevertheless hope that you enjoyed the beautiful setting and had a lovely stay with us at Camping l'Isle Verte. We hope to welcome you back to Montsoreau in the future.

Risposta della struttura

Thank you very much for your lovely review and for coming back to see us again. We're delighted that you still enjoy the campsite, its location and the activities we offer. It's great to hear that you enjoyed the wine tasting excursion and discovered more about our local wines. Regarding the electricity, unfortunately the power cuts are indeed caused by a few guests using prohibited high-consumption appliances such as electric vehicle chargers, air fryers or air conditioning units. When this happens, the network becomes overloaded and trips. As we live on site ourselves, we are affected too, and each time we do our best to restore the power as quickly as possible. As for the pigeons... they certainly enjoy our beautiful riverside location as much as our guests do! Unfortunately, they can sometimes be a little too generous with their visits. Thank you again for your loyalty

Risposta della struttura

Thank you for your feedback and for extending your stay with us. We're pleased that you enjoyed the location, the riverside walks and the easy access to the village and its amenities. Regarding the pitches and the grass, we are currently experiencing an exceptional heatwave and, unfortunately, the grass is suffering too. We are also under water restrictions, which makes it impossible to keep the pitches as green as we would like. In addition, the campsite has been full almost every day, with some guests staying for several weeks, which naturally puts extra pressure on the grounds. As for the trees and pigeons, being right on the banks of the Loire means that we share the campsite with plenty of wildlife. We do our best to maintain the trees while preserving the natural environment that so many of our guests enjoy.

Risposta della struttura

Merci d'avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié la propreté du bungalow ainsi que le calme du camping. Merci également pour vos remarques. Concernant le petit-déjeuner, nous comprenons votre suggestion. Cependant, nous n'avons souvent que très peu de demandes le matin et il ne nous est malheureusement pas possible d'ouvrir le bar plus tôt et de mobiliser du personnel pour seulement quelques petits-déjeuners. Nous prenons également note de votre remarque concernant les consignes de départ et réfléchirons à la manière de les rendre plus visibles. Au plaisir de vous accueillir de nouveau à l'Isle Verte.

Risposta della struttura

Thank you for your feedback. We're sorry that your stay did not meet your expectations. Regarding pitch 15, we would like to point out that there is a water point just one pitch away, so access to water is very close by. As for the power cuts, unfortunately all of us on the campsite were affected. The interruptions were caused by one or more guests using prohibited high-consumption appliances such as electric vehicle chargers, air fryers or electric barbecues. When this happens, the electrical network becomes overloaded and trips. As we live on site ourselves, we were impacted by these outages too. Each time, our team responded as quickly as possible to restore the power once the issue had been identified. We understand that this was frustrating.

Risposta della struttura

Thank you so much for your wonderful review. It's always a real pleasure to welcome you back to L'Isle Verte. Seeing familiar faces return year after year is one of the most rewarding parts of our job. Your kind words about the whole team mean a lot to us, and we'll be sure to share them with everyone. Thank you again for your loyalty and your continued support. We already look forward to seeing you both again on your next visit to Montsoreau.

Risposta della struttura

Thank you very much for your lovely review. We're delighted that you enjoyed the spacious pitches, the location by the Loire and the welcome from our team. You're quite right regarding the sanitary facilities. We are aware that the main block is showing its age, and a complete renovation is planned for 2027. We hope to have the pleasure of welcoming you back to L'Isle Verte in the future.

Risposta della struttura

Thank you for your nice review, we are delighted to read that you enjoyed the site, the staff and the activities we organize to please our guests. We are also sorry for the discomfort caused by the power cuts, especially in the middle of a heat wave. These outages were caused by an overconsumption or the use of a malfunctioning device by one or several guests and are very difficult to locate despite our best efforts, which is why we are even more grateful for your understanding and patience. It was a pleasure to have you and we hope to welcome you again.

Risposta della struttura

Thank you for your lovely review. We're really pleased that you enjoyed your week with us. It’s great to hear that you liked the pool, the restaurant and the atmosphere of the campsite. The team will be very happy to read your kind words. Thank you as well for your suggestions about the pool area and snack options. We'd be delighted to welcome you back to Montsoreau for another relaxing stay by the Loire.

Risposta della struttura

Merci beaucoup pour votre retour. Nous sommes ravis que vous ayez apprécié l'accueil ainsi que les services proposés sur le camping. Toute l'équipe met beaucoup de cœur à faire en sorte que chacun passe un agréable séjour. Au plaisir de vous accueillir à nouveau à l'Isle Verte

Risposta della struttura

Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the facilities and the campsite in general. We noted your remark about the directions in the sanitary block. We are also sorry about the discomfort caused by the power cuts, indeed some guests sometimes use devices (including charging their own vehicles) that require more electricity despite our warnings, and since the campsite is almost full it takes us more time to find the origin of the disruption.

Risposta della struttura

Muchas gracias por tomarse el tiempo para compartir sus impresiones. Nos alegra que haya disfrutado del entorno y de nuestras instalaciones. Esperamos darle la bienvenida nuevamente en una futura estadia.